Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after processing hours will be handled the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

 

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times:

• Australia: 2–7 business days after dispatch

• International: 7–21 business days after dispatch

Please note: delivery times are estimates only and may vary due to carrier delays, customs processing, or peak periods.

Delays & Lost Parcels

Elura Studio Co. is not responsible for delays caused by shipping carriers, customs, or events outside our control.

Once your order has been handed over to the carrier, responsibility for delivery lies with the courier. If your parcel is delayed or marked as delivered but not received, please contact the courier directly using your tracking information.

We’re always happy to assist where possible — just email us at contact@elurastudio.co.

Incorrect Address

Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a parcel is returned to us due to an incorrect address, reshipping fees will apply.

Customs & Duties (International Orders)

International orders may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges are the responsibility of the customer.

 

By placing an order with us, you agree to our Shipping Policy. We thank you in advance for your cooperation.